Manage Repair & Return

This module allows service engineers to track the progress of repair requests. Once the product is repaired, the service engineer can generate a return request. The return request will include details about the repaired product, including its remark and reason for repair. Upon generating the return request, the system will automatically notify the respective outlet and customer about the product being ready for pickup or delivery.

Key features of the module:

• Real-time tracking of repair requests.

• Ability to add repair request details and images.

• Generation of return requests with detailed information.

• Notification system for outlets and customers.

• Integration with inventory management for tracking replaced parts.

By effectively managing repair requests and returns, service engineers can improve customer satisfaction and optimize repair processes.