📶Analytics
Leveraging Analytics to Optimize Battery Warranty Processes
Analytics involves the use of data analysis tools and techniques to optimize and streamline the warranty processes associated with batteries aiming to enhance the overall management of warranties by extracting valuable insights from data related to battery performance, failure rates, and customer claims.
Analytics module is mainly divided in three categories:
Warranty:
Claim in Category: This report provides an overview of the total number of claims raised against products within a specific category. It helps identify which product categories are experiencing higher instances of claims, allowing for targeted investigation into potential issues or improvements in those categories.
Claim by Policy: This report compares the number of products dispatched, claims raised, and claims approved for different policy periods of a specific product type. It offers insights into the effectiveness of warranty policies over time, highlighting periods where claims may be higher or lower.
Monthly Claims On Product: This report displays the number of claims raised for a specific product each month throughout the year. It helps in identifying patterns or seasonality in claims, enabling proactive measures to address potential issues during specific periods.
Claim by Cause Of Failure: This report provides an overview of how many claims were raised for different causes of product failure. It categorizes claims based on the reasons for failure, assisting in identifying common issues and trends that may require attention in product design, manufacturing or operational processes.
Outlet with Highest Rejection %: This report highlights outlets with the highest rejection ratio, indicating the percentage of claims rejected compared to the total claims raised. It helps in identifying outlets that may need additional support or training to improve the accuracy of claims processing.
Settled Claims: This report displays the resolution of all claims along with their resolution time. It provides insights into the efficiency of the claims resolution process, allowing for the identification of bottlenecks or areas for improvement in the warranty claim resolution workflow.
All Claims: This comprehensive report provides overall information on all claims raised in the system. It includes details such as claim type, status, and relevant product information, offering a complete overview of the warranty claims landscape.
Approved Claims Ratio: This report displays all approved claims with an overall approval ratio. It helps in evaluating the effectiveness of the claims approval process and ensures that claims are being processed and approved in line with company policies.
Rejected Claims Ratio: This report displays all rejected claims with an overall rejection ratio. It provides insights into the reasons for claim rejections, allowing for improvements in communication, product quality, or claims processing procedures.
Average Claim Resolution: This report displays the average resolution time for claims on a product-wise basis. It helps in identifying products with longer resolution times, allowing for targeted efforts to streamline the resolution process.
Claim By States: This report displays claims on a state-wise basis, providing insights into geographical patterns of claims. It assists in addressing region-specific challenges or tailoring support based on geographic trends.
Vendor Claim in Category: This report displays the number of claims raised on products sold to the company by a particular vendor. It helps in assessing the performance of different vendors and addressing potential issues related to specific suppliers.
Outlets with Unresolved Claims: This report identifies outlets with pending or unresolved claims. It is crucial for monitoring and managing claims that require attention, ensuring timely resolution and maintaining positive relationships with outlets.
Product wise Unsold Claims: This report details unsold claims by product category, highlighting the number of claims for each category and specific products. It provides insights into claim status and trends, helping to identify and address issues with unsold inventory effectively.
Outlet Claim in Category: This report shows the number of claims raised for products within each category at a specific outlet. It provides a detailed breakdown of claims by product category, offering insights into issues reported at the outlet and helping to identify trends or recurring problems.
Pro Rata Claim in Category: This report presents pro-rata claims for various products within each category. It details the proportion of claims raised relative to the volume of products in each category, providing a clear view of claim distribution and highlighting areas with higher claim rates.
Product
Product Dispatched by Month-Year: This report provides a detailed breakdown of the number of products dispatched over the past months up to the present. It offers a chronological view of product dispatch, allowing businesses to identify trends, seasonality, or specific periods of increased or decreased product dispatch. Analyzing this data can help in planning inventory, marketing strategies, and understanding customer engagement patterns over time.
Outlets Purchase Overview: This report offers an overview of purchases made by all outlets from the company. It provides a comprehensive summary of the products acquired by various outlets, showcasing purchase trends, popular items, and the overall purchasing behavior of outlets. The report includes details such as the quantity of products purchased. This information is valuable for inventory management, supply chain optimization, and identifying outlets that contribute significantly to sales.
Vendor’s Active Products: This report displays the count of a vendor's active products, categorized by product type and year.
Sales
Highest Customer Sales: This report identifies and displays the outlets with the highest verified customer sales. It showcases the outlets that have generated the most revenue through verified customer transactions. The report may include details such as the total verified sales volume, the top-performing outlets, and the sales ratio. Analyzing this report helps in recognizing high-performing outlets and may inform strategies to replicate success in other locations, optimize product offerings, or reward top-performing outlets.
Sales Performance: This report provides a detailed breakdown of product-wise sales to customers for verified transactions. It offers insights into the performance of individual products in terms of customer sales, helping businesses identify top-selling products and those that may require additional marketing or promotion. The report may include metrics such as sales volume, revenue generated, and trends over specific periods. Analyzing sales performance by product is crucial for inventory management, product development, and overall sales strategy.
Outlets Sales Overview: This report offers a comprehensive overview of outlets with sales to customers. It provides a summary of sales activities across various outlets, including total sales volume. The overview may highlight key metrics for each outlet, allowing businesses to assess the overall sales contribution of different locations. This information is valuable for evaluating the effectiveness of sales strategies, identifying high-performing outlets, and addressing challenges in specific locations.
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