Manage Complaint
Complaint Management: Empowering Service Engineers to Efficiently Handle Test Results
This page provides service engineers with a comprehensive view of all complaints assigned to their designated outlet, facilitating efficient monitoring and management of service-related issues. With a centralized display, service engineers can easily track and address the specific concerns relevant to their assigned responsibilities.
The comprehensive complaint tracking system organizes all complaints into distinct tabs for efficient management:
Raised: Displays complaints initiated by outlets and team members. Service engineers can schedule visits and address these complaints.
Visit: Allows service engineers to add test data related to visited complaints, ensuring thorough documentation of the testing process.
Test Result Submitted: After adding test data, the complaint record becomes visible. Company decisions are informed by the details provided.
Approved For Warranty: Lists complaints approved by the company for warranty claims. Service engineers can initiate the warranty claim process.
Repair & Return: Displays complaints accepted for repair and return. Service engineers can efficiently manage and raise requests for repair and return.
Closed: The status where serial key complaint for the serial key is closed and no further transactions are required or it got rejected due to the good condition of the battery.
Canceled: Displays complaints that have been canceled and service engineer due to unavailability of serial key or not the registered serial key etc.
For enhanced efficiency, we've incorporated search and filters to expedite your work. The card view format displays all complaints, presenting essential details and ensuring quick access to relevant information, streamlining your workflow for a faster and more convenient experience.
Steps to add test details in the complaint
Step1: Go to the complaint module from the side menu
Step2: Click on the manage complaint page
Step3: From raised tab add a complaint in the visit
Step4: From the visit tab click on "Add test details " and add test information
Step5: After submitting the test result the complaint test data was added successfully
Track Complaint
Utilizing the "See Details" button on the complaint card view initiates redirection to the "Track Complaint Details" page, offering a comprehensive overview of all pertinent information related to the specific claim. This includes the activity status, enabling service engineers to monitor every action taken on the respective complaint, and ensuring a thorough understanding of the entire complaint lifecycle for informed decision-making and swift resolution.
Step to Navigate to Track Complaint
Step 1: Go to the side menu
Step 2: Select the complaint
Step 3: Click on Manage Complaint
Step 4: Click on the reference number, User will be redirected to the Track complaint page and can check all the details of the complaint.
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